Refund & Payment Policy
Last updated: 2026-02-21
1. Payment Method
Ticket payments are processed via an external payment provider (Creem). Card details are not stored on our servers.
2. Ticket Credit Timing
Tickets are credited automatically when payment-completion webhook is received. Duplicate webhooks are handled idempotently.
3. Refund Principles
If a service-side issue is confirmed (e.g., measurement failure), refunds/recovery may be provided for unused or failed cases. Tickets consumed successfully may not be refundable.
4. Contact
Payment/refund inquiries: [email protected]